Help your team understand guest's expectations and give them tools to deliver great service and feel confident while doing so!

1-3 days tailor-made trainings in your establishment, covering, but not limited to, topics such as:

  • service & customer experience

  • guest expectation management

  • anticipation of guests' needs and the WOW effect

  • enhanced up-selling & cross-selling possibilities 

  • service communication manner

  • complaint handling and dealing with demanding guests

Trainings are always tailor-made for your business needs with a very practical approach to your specific situation.