Head of Training, Consulting & Online Reputation Services
We are pleased to have GUESTBOOK CONSULTING as Thomas Cook preferred partner for training & development of our partner-hotels. The partnership is always based on high level communication, flexibility and commitment of delivering measurable results.
Not only has Raimonda exceptional knowledge and experience in travel industry and delivery of memorable guest service and experience, she also demonstrates the ability to connect with people and offer individual solutions for every client. The feedback from her trainings has always been tremendous and we see positive changes both in the performance of hotels and satisfaction of our guests.
We are looking forward to continuing our good and successful cooperation.
Sales & Marketing Manager
"I certainly recommend GUESTBOOK CONSULTING! I participated in a training which was world class. The trainer - Raimonda was brilliant! As an expert in the hospitality she was able to establish a connection with the staff and present the very best way. We got some very useful tips and learned vital techniques. As a result we became more understanding and now share a common mindset. If you want to grow - try the service!"
We participated in the Guestbook Consulting “Service excellence” seminar in Crete and it was a great experience! The seminar was very informative with many practical tips for our daily business. The speaker Raimonda is very passionate about the topic and her work and she has the ability to motivate and inspire others. It helped up reflect on the way we have been doing things and gave new knowledge and useful insights on how to improve the quality and service in our accommodation - and so ensure the loyalty of our guests.