WHAT WE DO

Providing tailor made training solutions for your hospitality establishment

CONSULTING

COURSES & TRAINING 

TRAINING MATERIAL 

SEMINARS

FREE RESOURCES 

 

CONSULTING

One-time or continuous support to improve your business. Working alongside includes, but is not limited, to:

  • Visit of your establishment for a discovery session to better understand your business, your people and your goals;

  • Service excellence evaluation  - in-depth assessment of your operations and current performance from the guest’s perspective;

  • Improvement plan - a comprehensive report with recommendations and plan of tailor - made solutions for enhancing your guest's experience;

  • Training for you and your staff to ensure the results are achieved;

  • Follow up meetings or calls to help you implement necessary measures to ensure your service promise is achieved and guests expectations are met and exceeded. 

 
 

HOSPITALITY COURSES & TRAINING

Help your team understand guest's expectations and give them tools to deliver great service and feel confident while doing so!

Tailor-made trainings in your establishment, covering, but not limited to, topics such as:

  • service standard & guest experience

  • guest expectation management

  • anticipation of guests' needs and the WOW effect

  • enhanced up-selling & cross-selling possibilities

  • service communication manner

  • complaint handling and dealing with demanding guests

 

All trainings are always tailor-made and designed to uncover your exact  training needs and provide a practical approach to your specific situation. 

Here you can download an EXAMPLE of possible training programs 

SEMINARS

Are you a group of establishment owners, managers or simply hospitality professionals, who value continuous self - development and want to stay up - to - date in the hospitality service world?

Take advantage of the open seminars, where together with colleagues from the industry we guide you through the trends and new concepts, as well as share operational insights into various topics to provide you with tools to use with your teams.

 

TRAINING MATERIAL

Learning & development material for your own training delivery -tailor made or "pre-order" versions to help you:

  • onboard new staff

  • develop existing team

  • build own training department

 
Not sure what is right for you?
Get in touch now!

© 2018 by Guestbook Consulting

CVR NR. 39209586 Denmark

Phone number: 0045 537919 05