Hotel Staff with Towels

WHAT WE DO

Providing tailor made improvement solutions for your hospitality establishment

CONSULTING

ONLINE REPUTATION MANAGEMENT

COURSES & TRAINING 

TRAINING MATERIAL 

FREE RESOURCES 

SEMINARS & GUEST SPEAKING

 

Experiencing challenges?

Not sure how to improve your guests' experience?

Feel like you are capable of better results?

Then one-time consulting session or continuous support is just right for you!

CONSULTING

 

One-time consulting session:

 

  • Non-binding

  • Effective 

  • Actionable 

Face-to-face (in your or agreed location) or online consultation is a great, non binding investment. We will discuss your challenges and identify opportunities, answer any questions you have and prepare the actionable plan to work on. Have a specific issue you want to address? Great - we can tackle it straight away!

 

Most common consultation topics:

  • I am starting hospitality business - can you help with the concept?

  • We want to be ahead of competitors - how to create memorable guest experience?

  • Staff training needs - what, when and how?

  • Online reputation management - how to attract guests and connect with them?

  • Getting and answering guest reviews - how, when and why?

  • ...and anything else you might want to know!  

One-time consulting x 1 hour = DKK 600 + VAT / EUR 80 + VAT

Working alongside includes, but is not limited, to:

  • Visit of your establishment for a discovery session to better understand your business, your people and your goals;

  • Service excellence evaluation  - in-depth assessment of your operations and current performance from the guest’s perspective;

  • Improvement plan - a comprehensive report with recommendations and plan of tailor - made solutions for enhancing your guest's experience;

  • Training for you and your staff to ensure the results are achieved;

  • Follow up meetings or calls to help you implement necessary measures to ensure your service promise is achieved and guests expectations are met and exceeded. 

Need more support & guidance to achieve specific goals? 

Then let's work together over a period of time!

Want to learn more? 

 

Want to develop staff skills & behaviours?

Eager to build strong team culture?

Dream of welcoming the guests with the team, that is ready to create great experiences?

 

Help your team understand guest's expectations and give them tools to deliver great service and feel confident while doing so!

Tailor-made hands-on trainings in your establishment, covering, but not limited to, topics such as:

  • service standard & guest experience

  • guest expectation management

  • "new hospitality" - guest interactions & relationship in the times of social distancing

  • anticipation of guests' needs and the WOW effect

  • enhanced up-selling & cross-selling possibilities

  • service communication manner

  • aspects of working with international guests 

  • complaint handling and dealing with demanding guests

 

Trainings and workshops are always tailored to your business needs and designed to provide a practical approach to your specific situation.

 

Learn more about EXAMPLES of possible training programs here 

HOSPITALITY COURSES & TRAINING

Trainings from DKK 6,300 + VAT / EUR 850 + VAT

Want to strengthen your brand & attract more guests?

 

Not sure how to answer online reviews?

Ready to master social media for your business?

 

ONLINE REPUTATION MANAGEMENT 

Then Online Reputation Management (ORM) services is just right for you! 

Based on your need and goals, there are three option to choose from:

 

        I can help you define your ORM strategy, develop guidelines, identify most important channels, plan internal processes & responsibilities, communication & response strategies.

        I can train your staff to help them develop skills in managing online reputation, answering guests reviews, optimising your presence online.

        I can take over the headache of managing your online reputation, so that you can dedicate your time for your guests and team.

Want to know more?  

 

TRAINING MATERIAL

Want to save your time & business resources? 

Aim to provide effective staff training?

Need to develop your team?

Ready-to-use learning & development material for facilitating your own successful training sessions:

  • onboard new staff

  • develop existing team

  • build own training department

 
 

SEMINARS & GUEST SPEAKING

Are you a group of establishment owners, managers or destination tourism representatives?

 

Do you value continuous self - development and want to stay up - to - date in the hospitality service world?

Or maybe you want to inspire your staff or students for perceiving hospitality career?

Get in touch for open seminars or key notes  

 

Not sure what is right for you?
Get in touch now!

© 2018 by Guestbook Consulting

CVR NR. 39209586 Denmark

Phone number: 0045 537919 05