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ORM CONSULTING

ORM TRAINING

FULL ORM SERVICE

Guest booking decision highly depends on your online presentation, especially guests' reviews on online review platforms. Over 90% of guests consider reviews important when researching a hotel & over 80% agree, that a thoughtful response to a review will improve their impression of the hotel.

Are you not missing the opportunity to attract those guests?

Depending on your business needs & resources you can choose from three different services - consulting in online reputation management, training - workshop to prepare your staff or full ORM service where I take care of the work. 

ONLINE REPUTATION MANAGEMENT  

ORM CONSULTING

From DKK 3,400 + VAT / EUR 450 + VAT

 

Workshop/ consulting, where together we prepare your business for online reputation management:

  • develop guidelines for handling guest's reviews and your online presentation

  • define targets, most important channels, internal processes and responsibilities

  • analyse your current performance in relation to competitors

  • find suitable response strategies, tone, style requirements, etc.

  • actionable tips and recommendations for both handling the reviews and online presence, and generating positive guest feedback 

 

ORM TRAINING

Workshop - training with your team to give them tools & guidance for effectively managing online reputation:

  • guidelines for handling guest's reviews and online presentation

  • actionable tips and recommendations for both handling the reviews and generating positive guest feedback 

  • practical examples and analysis

  • individual training 

  • recommendations and plan for next steps

From DKK 3,400 + VAT / EUR 450 + VAT

FULL ORM SERVICE

Let me take over managing your reviews or full online presence (e.g. with social media): 

  • You get more time to spend on your guests! 

  • Receive timely and professional responses for your guest's reviews 

  • Lead effective communication with your guests and build community online

  • Increase visibility on online channels and possibility to boost direct bookings

  • Improve your general online presence and reputation

From DKK 1,000 + VAT month/ EUR 129 + VAT month

 

© 2018 by Guestbook Consulting

CVR NR. 39209586 Denmark

Phone number: 0045 537919 05