Guest booking decision highly depends on your online presentation, especially guests' reviews on online review platforms. Over 90% of guests consider reviews important when researching a hotel & over 80% agree, that a thoughtful response to a review will improve their impression of the hotel.
Are you not missing the opportunity to attract those guests?
Depending on your business needs & resources you can choose from three different services - consulting in online reputation management, training - workshop to prepare your staff or full ORM service where I take care of the work.
ONLINE REPUTATION MANAGEMENT
ORM CONSULTING
From DKK 3,400 + VAT / EUR 450 + VAT
Workshop/ consulting, where together we prepare your business for online reputation management:
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develop guidelines for handling guest's reviews and your online presentation
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define targets, most important channels, internal processes and responsibilities
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analyse your current performance in relation to competitors
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find suitable response strategies, tone, style requirements, etc.
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actionable tips and recommendations for both handling the reviews and online presence, and generating positive guest feedback
ORM TRAINING
Workshop - training with your team to give them tools & guidance for effectively managing online reputation:
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guidelines for handling guest's reviews and online presentation
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actionable tips and recommendations for both handling the reviews and generating positive guest feedback
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practical examples and analysis
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individual training
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recommendations and plan for next steps
From DKK 3,400 + VAT / EUR 450 + VAT
FULL ORM SERVICE
Let me take over managing your reviews or full online presence (e.g. with social media):
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You get more time to spend on your guests!
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Receive timely and professional responses for your guest's reviews
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Lead effective communication with your guests and build community online
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Increase visibility on online channels and possibility to boost direct bookings
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Improve your general online presence and reputation
From DKK 1,000 + VAT month/ EUR 129 + VAT month